Returns and Refunds

Return and Refund Policy

Skin Kalp provide 30  Days guarantee, protects all purchases made from our website in case if you changed your mind or item found to be defective/damage.

  • Where a product is within the 30 days period and a refund is requested, Skin Kalp will refund money provided below conditions are met.
  • The 30 days guarantee period will commence from the date that the customer receives their product. If there is no receipt of delivery, the date shall be assumed to be 3 business working days from the date of dispatch.
  • Orders cancelled after the goods have been dispatched will be treated as per our 30 days Guarantee and 
  • Returned goods must be in their original condition/ packaging with all accessories and in sealed condition. Due to health ad safety regulation we cannot accept return which are open and unsealed.
  • Where an item is found to be faulty (proof required), we will provide a replacement if possible or item with equal value or store credit. If buyer refuses to get replacement item and proceed to cancel the order, it will be treated as change of mind. In this case buyer will be responsible for returning the item to us.
  • Skin Kalp reserves the rights to make changes to this return policy without notice.



The following fees and/or charges will not be reimbursed:

  • Processing / Handling fee if any
  • Cost to return the product to Skin Kalp (buyer will pay return postage charges in case of change of mind)
  • If you have received your product as "FREE SHIPPING" a flat charge of $10.00 will be deducted.
  • If you have purchased your item with express shipping and changed your mind, express shipping charges (if any) along with above mentioned flat charges will not be refunded.

 

Note: If you have bought an item with 1 year warranty and item was found defective after few weeks, we will replace this item without any charge, but buyer need to return item back to us for product investigation and faults. This will help us to improve our products. Return postage charge will be paid by buyer.